Forum Discussion

lsalero's avatar
lsalero
Reel Rookie
4 years ago

Stuck on Activate your Roku Player page.

I get the activate your Roku now link in my email. When i click the email and go through all of the steps nothing happens. I finish the steps it says DONE. No code pops up on my screen it just goes to RESEND, or it will say we can't find that email when it clearly can because its sending me the link to activate. Please help I've been going back and forth with this for over an hour and its the same thing over and over. Im about to return this thing. Its a Roku LE.

So far I have unplugged the device, unplugged my router, rebooted the brand new device to factory settings. What am i doing wrong here?

TV & Player Setup

16 Replies

Replies have been turned off for this discussion
  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    4 years ago

    After you enter the email address, then wait for the email to arrive with the link in it, whatever device you open the email with that is the device you're going to finish activating the roku with, once you it says its done. You should go back to your roku and should be downloading apps. Once done it should have you on the roku home screen with apps showing, probably you didn't want. :( There is no code for you to enter later. Sin in to apps you wish, delete some you don't want and add some you do want. 

    • Monster26's avatar
      Monster26
      Newbie
      4 years ago

      I am having the same issue. But not only am I stuck on the activation code page. It won’t let let me go to the home page and keeps saying it couldn’t connect with my email even though I got the email at least 10 times. I’m on the same network and my phone can’t find the roku device. HALP!! Lol 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        Monster26

        Thanks for the post.

        Can you please specify the issue you are experiencing? What exactly are you seeing on screen? Have you already activated your device through the email activation? For clarification, what are you trying to do with your phone?

        With more detailed information, we will be able to assist you further.


        Thanks,
        Danny

    • Heyme's avatar
      Heyme
      Newbie
      3 years ago

      Trying to activate stick get as far as activation sent but nothing in my emails 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Heyme,

        Thanks for reaching out to the Roku community!

        Have you tried searching your emails for "activation" as well as checking the Spam folder sometimes the activation link may be found there?

        If you are still unable to receive an activation email, can you please provide the serial number/device ID on your Roku device?

        Please keep us posted and we'll continue assisting you from there.


         

        Best regards,
        Mary

  • Fbeam's avatar
    Fbeam
    Newbie
    4 years ago

    I'm having a similar issue. I get the activation link, set up device name, say my streaming services and then it asks me to sign up for trial offers. I don't want to sign up for them but I do anyway. But when I sign up for four of them just to move thru the activation screens it doesn't let me move beyond the free trial offers page. What do I do to move forward

    • renojim's avatar
      renojim
      Community Streaming Expert
      4 years ago

      Fbeam, has your Roku device moved past the activation screen?

  • Mikebham's avatar
    Mikebham
    Newbie
    3 years ago

    I'm stuck on the Activate your Roku player page. It says 'enter your email address" but there is no way to do it ... I can't even scroll down to the email box. I get nothing  .. no keyboard ... no alphabet ... no way to enter an email

  • Drumharm1's avatar
    Drumharm1
    Reel Rookie
    3 years ago

    If you can’t see the “continue” button at the bottom of the page, turn your phone sideways.