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QueenRSA
Newbie
‎12-29-2023 07:18 AM

Stuck at sign in/create account Roku Ultra

I got my email. Created my account. Connected my device. Now I’m stuck on sign in/create account screen. Can’t get into Home Screen. 

help!  

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RokuJechealR
Community Moderator
Community Moderator
‎12-29-2023 01:46 PM

Re: Stuck at sign in/create account Roku Ultra

Hi @QueenRSA,

A warm welcome to the Roku Community!

Have you tried disconnecting the power from your Roku device for 5-10 minutes, then plugging it back in again to see if you are still seeing the issue occur?

If so, we would recommend trying to perform a factory reset on your Roku device to see if you can set the device back up again. For more information about how to factory reset your Roku device, visit our Support page here: Factory reset your Roku

Please keep us posted, and we'll continue assisting you from there.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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