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Streaming stick+ Error code 020

I just bought the streaming stick+ and I just keep getting “error code:020. I’ve unplugged everything and turn things off then plugged them back in. I don’t actually have a hdmi with it, the device is plugged in directly.

My tv isn’t 4K though. I read it doesn’t have to be to use the stick+. 
Any suggestions?

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Community Streaming Expert

Re: Streaming stick+ Error code 020

Streaming stick plus works fine on a non-4K set, I'm using one myself.  It's just a matter of setting the Roku to your tv's resolution.

The stick only provides video and audio to the tv via an HDMI connection, so do you really mean your set has no HDMI ports -- or maybe you mean you are plugged directly into the tv's HDMI port, not by using an HDMI cable between them?

Error 020 indicates that the communication between the Roku and tv has failed to establish the required high definition copy protection (one more acronym, HDCP) protocols that are required for high definition television over the HDMI link.   The problem could be at either end. 

A really old tv set may not have the required protocols built in (unlikely), or not functioning properly. 

Or your Roku may be defective. 

Or perhaps it is not making a good HDMI connection.  Make sure the stick is firmly inserted in the tv's HDMI port, and make sure the connectors on both are clean by blowing them out with compressed air.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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