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Received an error code "Sorry! We're having some trouble"

User must re-authenticate-Error code CloudpathErrorAuthorizationNIP

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makaiguy
Community Streaming Expert

Re: Received an error code "Sorry! We're having some trouble"

@bmccloud11259 

'Reauthenticate' means to re-enter your tv provider credentials.

Cloudpath authorization errors deal with channels that require authentication to a TV provider account and use the Cloudpath service to manage this authentication.  The NBC/Universal family of channels are known to user Cloudpath, I don't know if others do.   

One thing that some have reported fixes this is going into the channel on your Roku, logging/signing out, then logging/signing back in again and authenticating with your TV provider credentials.  If this fixes the problem for that channel it typically fixes it for all channels in that family that use Cloudpath authentication.

 

 

Roku Community Streaming Expert
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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