I just set up a new tv. samsung un55tu7000f. it has two hdmi ports. I have verizon on one and playstation on the other. I tries using an hdmi switch to alternate between the playstation and a roku ultra. the tv did not recognize the switch. I bought an HDMI to USB cable and plugged into the USB port on the tv. TV doesnt recognize it. as if it is not there. I tries powering devices on and off. shutting tv off and on. what can i try next?
Welcome, kingraybo.
Thanks for reaching out here in the Roku Community!
We want to look further into the situation you're in regarding the unintended power issues on your Roku Ultra.
For us to isolate the problem, we need additional information to determine the root cause of it:
In the meantime, you can visit this support article on what to do if your Roku streaming player will not power on.
We anticipate your prompt response. Providing these necessary details will allow us to start the investigation as soon as possible.
Please keep us posted.
All the best,
Emman
there is nothing wrong with the roku itself. it works fine when connected directly to the hdmi on the tv. the issue is three hdmi devices and two ports. on my older samsung tv we used a switch. with this tv it tries to "identify the source" each time you hit the switch. i think i read where you can bypass that by hitting exit. any other suggestions?
Thanks for keeping us posted, kingraybo.
We appreciate your effort in getting back to us and providing more information.
This seems to be a compatibility issue with your HDMI switch, as you clearly state that the Roku works when connected directly to the TV's HDMI input. Have you tried switching the two devices, your PlayStation and Verizon, to the HDMI switcher and transferring the Roku device directly to the TV's HDMI port to see if it makes any difference?
Let us know how this works.
Thanks,
Emman
