Getting very frustrated. We have a Roku account with 12 other Roku devices, and have never had an issue until this evening. We purchased a Roku Express to add to the mix, and this thing will not link to the account. It asks for the associated email address, I enter it in, then check email. I receive the email every time as I should, and from the computer side it shows the device linking successfully after clicking through each of the channel pages. Shortly after the Roku reboots on its own, then goes right back to the screen to enter in my email address to link it again. I have tried linking the device 10-12 times, and its just stuck in a continuous loop. I understand technical issues can arise with products, but frustrated with Rokus complete lack of support options. This will be the last Roku we purchase.
To be honest, if you just got it I'd take it back. You can try using a paperclip or something similar to press and hold the reset button for no less than 30 seconds with the power connected and try one more time, but if that doesn't help take it back. It's most likely a faulty device.
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I have two brand new Roku ultra‘s, I’m at the end of the set up where it says activate your Roku player I did get the activation link and I pressed that went through the entire set up and now it’s asking me for the code on my TV but my screen is still stuck on activate your Roku player, it’s the same thing on both TVs.I actually canceled my account and started a new one because it would not recognize my email, so I have no idea what to do
In addition, have you tried rebooting your wireless network as well as checking the remote if responding to button presses, try removing the batteries from your remote and re-insert them to see if that resolves the issue you are experiencing?