Roku setup

[Templar99]

Mine too. The picture on the screen froze up and when I tried to turn the TV off and back on it was dead and I notice the Roku light was out. I had been having problems with the Roku for a while with the sound going off, I'd have to reboot the Roku to get audio back. This happened several times a week, sometimes more than once a day. It cost me the price of a new TV to learn but no more Roku for me.

[RokuERey]

Hi @Templar99,

We are happy to have you join the Roku Community and would like to thank you for getting in touch.

We understand that you're having issues with this behavior on your Roku device.

Could you tell us when you started seeing the issue occur? What Roku device are you using right now? If that is the case, how are you powering your device? Are you connecting it directly to a wall socket or to a USB connection on your TV?

With better understanding, we'll be able to provide you with the appropriate next steps.

Thanks,

Rey

[NJuser460]

Me too!  (Well, one tv -- I've been afraid to plug my Roku into another).  I bought my Roku Streambar (Model 9102R) in early December 2023 and connected it to my 50"Samsung smart tv that is less than two years old and had been working perfectly.  I experienced some annoying and unexplainable connectivity issues where the audio would occasionally switch back and forth between the tv audio and the Roku audio (which was the main reason I bought the Roku Streambar). And just as I was getting really fed up with that problem, which I couldn't figure out how to fix, I ran into an entirely new and much worse problem: the picture on my tv seemed to be burning up from the inside -- like, an 'inkblot' would appear in the center and grow rapidly until it took over the whole screen within like 10 seconds. So I turned everything off. Turned it all back on again and it was fine... for like 2 minutes, and then it happened again. Turned it all off and unplugged everything for over an hour. Tried again... same thing. The TV is now totally shot. It was obviously the Roku -- only plausible explanation. What am I supposed to do now?

[RokuCarly]

A warm welcome here in the Roku Community, @NJuser460.

It is highly appreciated that you brought this to our attention. No worries! We'd be more than happy to find you the best resolution for this.

Before we proceed, we'd like to assess your concern better so we'd like to know if:

• Does this happen even when you unplug your Roku Streambar to your Samsung TV? 
• Have you tried to plug your Roku Streambar into a different HDMI port to see if this will make any difference?

In the meantime, we also highly suggest reaching out to your TV manufacturer for further clarification.

We'll be anticipating your response as we are more than eager to help you utilize your Roku Streambar again and provide you with an accurate resolution. 

Best regards,
Carly

[LadyElaine]

Me 2 ...2 tvs and I am so upset.  This is an issue that needs to be addressed. 

[RokuEmmanuel-D · Accepted solution]

Welcome, @LadyElaine.

Thanks for sharing your concern here in the Roku Community!

It has come to our attention that you're experiencing trouble with your Roku. We would like to investigate more to isolate the problem.

To provide us with an overview of the issue you're facing, kindly provide us with this information:

• Are you experiencing this across all the channels or only on a specific channel?
• What Roku device/s are you having trouble with?
• What troubleshooting steps have you taken so far?
• Can you please provide us with photos showing the issue you're encountering?

In the meantime, try Restarting your Roku Devices by navigating to Settings > System > Power (if you don't see the Power Submenu, proceed to System restart) or manually unplugging them from the power source for 30 seconds, then plugging them back in.

Please keep us in the loop so we can further assist you.

Sincerely,
Emman