Forum Discussion

Templar99's avatar
Templar99
Newbie
2 years ago
Solved

Roku has burnt out TWO TVs

Mine too. The picture on the screen froze up and when I tried to turn the TV off and back on it was dead and I notice the Roku light was out. I had been having problems with the Roku for a while with...
TV & Player Setup
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    2 years ago

    Welcome, LadyElaine.

    Thanks for sharing your concern here in the Roku Community!

    It has come to our attention that you're experiencing trouble with your Roku. We would like to investigate more to isolate the problem.

    To provide us with an overview of the issue you're facing, kindly provide us with this information:

    • Are you experiencing this across all the channels or only on a specific channel?
    • What Roku device/s are you having trouble with?
    • What troubleshooting steps have you taken so far?
    • Can you please provide us with photos showing the issue you're encountering?

    In the meantime, try Restarting your Roku Devices by navigating to Settings > System > Power (if you don't see the Power Submenu, proceed to System restart) or manually unplugging them from the power source for 30 seconds, then plugging them back in.

    Please keep us in the loop so we can further assist you.

    Sincerely,
    Emman

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Templar99,

We are happy to have you join the Roku Community and would like to thank you for getting in touch.

We understand that you're having issues with this behavior on your Roku device.

Could you tell us when you started seeing the issue occur? What Roku device are you using right now? If that is the case, how are you powering your device? Are you connecting it directly to a wall socket or to a USB connection on your TV?

With better understanding, we'll be able to provide you with the appropriate next steps.

Thanks,

Rey