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Tirebiter48
Newbie
‎06-24-2023 08:40 AM

Roku freezes during setup

We switched cable providers and one Roku is not working. We changed the batteries in the remote, unplugged/plugged back in. Then did several factory resets. It freezes on the screen that says your tv supports 4k get help or continue with 1080. I can’t make any selections at all after that. The other tv and Roku works fine.

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RokuJohnB
Community Moderator
Community Moderator
‎06-25-2023 06:41 PM

Re: Roku freezes during setup

Hi @Tirebiter48,

Welcome to the Roku Community!

We understand that you're having a problem with your Roku remote. Help is here. Please click the link and follow the steps: How to fix a Roku voice or simple remote that is not working

In addition, what Roku model device are you using? How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

If the problem still persists, please keep us posted on what you find out.

Best regards,

John

John
Roku Community Moderator
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