Roku setup

[Jdolan1234]

My Roku express is stuck on the "Let's get started" screen. The IR light on the front of it is pretty much constantly firing. The remote when pointed at it makes it beep every few seconds, even when no buttons are being pushed. Any help would be greatly appreciated.

[AvsGunnar · Accepted solution]

@Jdolan1234 

If you are using your TV USB port for power, try using a power adapter at wall. (If device did not come with a power adapter, use a cell phone charging adapter 5v 1amp.)

Then Restart the device and see if that gets you through the screen.  If still no go after using wall power, press and hold in Reset button for 30+ seconds which should Factory Reset the device.

Feel free to post an update if still having issues.

[OmoBabaAgba]

Thanks for this: your suggestion worked.

My Roku Express kept looping 'ROKU-Let's get started' screens. After reading your comments, I tried  resetting but it did not help. What did it for me was to change the USB cell phone power adaptor. I was using an old Blackberry adaptor. When I switched to an iphone adaptor, it worked and I was able to set the system up.

Because the power adaptor can be an issue, Roku should consider shipping the system with a USB power adaptor.

Thanks

Sunkanmi

[AvsGunnar]

@OmoBabaAgba 

" Because the power adaptor can be an issue, Roku should consider shipping the system with a USB power adaptor. "

----

I agree.  Roku devices used to come with the necessary USB power adapters, but I guess like other electronic manufacturers, Roku could offer the devices cheaper (or appear cheaper) by not providing the adapter any longer.

[Durwood121]

hi, i have a Roku express that suddenly stopped working the other night.  It turns on and shows the "let's get started" screen but the remote doesn't work and the Roku receiver has a white flashing light that repeatedly blinks two or three times each cycle.  Here's what I have done so far:

- changed batteries in the remote.

- ordered brand new remotes

- held the "reset" button long enough to get the Roku to reboot

- unplugged the HDMI cable & power cables for several minutes

- plugged HDMI cable into other HDMI ports on TV

What else do I need to check?  Is it possible the Roku receiver is bad?  It's never been dropped or accidentally hit so I don't understand why it would be bad already.  It's only a couple of years old. 

[RokuJharra-Q · Accepted solution]

Thanks for your first post in the Roku Community, @Durwood121!

We appreciate the troubleshooting steps you have taken so far. Thank you for keeping us informed of your progress.

It appears that your Roku remote needs to be paired with your Roku Express 4k. If you have a Roku voice remote, please verify the type of remote you have and follow the steps provided.

Kindly unplug your Roku device from the TV and then plug it back in. Once you have done this, please proceed to pair your remote with the device. This will help to resolve any connectivity or functionality problems you may be experiencing.

• If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.

• Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.
• If your voice remote does not have a pairing button, press and hold the Back and Home buttons  for 5 seconds, or until you see the status light begin to flash.

Once your Roku device is successfully paired, you can proceed to activate it.

For further instructions on how to pair your remote, please visit our support page here on How to set up and pair your Roku voice remote.

We hope we have addressed your question appropriately, but reply to this message if the above did not fix your issue, and we will gladly follow up.

Thanks,
Jharra

[Durwood121]

It's a simple remote, therefore, no pairing required, right?  Just supposed to add batteries according to the online instructions.  

[RokuJharra-Q]

Thanks for keeping us posted, @Durwood121!

Yes, the Roku simple remote has no pairing button. As it uses IR technology, it needs to be pointed directly at your Roku device in order to work. 

It seems like you have already attempted all the necessary troubleshooting steps. Since the issue still persists, we would like to gather more information from you. Could you please provide us with the serial number of your Roku device?

We will wait for your response and continue to assist you further.

Thanks,
Jharra

[Durwood121]

SO7R221GC56P

[RokuJohnB]

Hi @Durwood121,

Thank you for keeping us posted here in the Roku Community!

We will be delighted to help you even more. Please be aware that some Roku devices only have a "simple remote"—no power, no volume, no mute—that comes with them. The majority of Roku devices, including the most recent models such as the Roku Express 4k/4k+, can be updated to the "Voice Remote" and "Voice Remote Pro." (These two have the TV's power and volume controls.)

Best regards,
John