Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Perytons
Level 7

Roku express get stuck on "looking for wireless netw1orks"

Hi
I bought two Roku express 4K streamers. One of them works just fine. As to the other one, as I connect it to TV and power, I get to choose language (English), then it says "Wireless Scan, Looking for wireless networks" and get stuck there for ever. None of the remote control buttons respond (Although I see the Roku blue led blinking when I press the remote). Pressing the reset button or disconnecting and reconnecting the power cord  get me to the same point.
Will appreciate your help
Yaron

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1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku express get stuck on "looking for wireless netw1orks"

@Perytons

Thanks for the post.

When trying to perform a factory reset, please make sure you are pressing and holding down the reset button for at least 30 seconds, regardless of what is happening on screen.

In addition, how are you powering your Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

If you are still unable to resolve the issue, please provide the serial number/device ID on your Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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