Issue Tracking Board

[RokuAustin]

Resolved

This issue is now resolved. If you are still experiencing an issue activating or streaming, you will need to fully restart your device by disconnecting from power, waiting a moment, and plugging your device back in. Thank you for your patience while we navigated this service interruption.

Previous update

Roku is aware of an issue reported by users who are unable to access Roku services.

If you are trying to activate your device, please try again later.

We apologize for the inconvenience.

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[MarkL3]

Switched ISP today. Everything works fine on every device except 1 RokuTV. Even other Roku devices. 
I went into Advanced system settings and reset connection. Put in WiFi password, rebooted system.

I checked connection and it says:

Status: connected 

Strength: excellent 

download speed: Good (230 Mbps)

But when I try to open an app, it says no internet connection. 

I have G222X

software ver: 12.5.5 build 4174-CH

serialnumber: X013000DV7PJ

New Xfinity app can find the tv and says good connection. 

[RokuJohnB]

Thanks for your first post in the Roku Community, @MarkL3!

We'll be glad to assist you further with this issue that you had with the Roku TV since you can't open the channels or apps even though it was connected through your Wi-Fi. Please try to use your mobile hotspot and see if that will fix the problem that you had. If the Roku TV is working fine on a hotspot, there might be a problem with your wireless network connection; we suggest that you might need to contact your internet service provider for additional help.

If there's anything else that we can do to assist you, please let us know.

Kind regards,
John

[Skinner500]

Internet connection is fine, Netflix works fine, but I cannot open other Apps. I have restarted the Roku. Any ideas?

[mamajess1416]

I don't know the fix but wanted to say that I am having the exact same problem.......maybe community-wide?

[Skinner500]

Glad I'm not alone 😁

[RIELEY]

Hi, so this all started when I tried to watch YouTube. It came up saying not connected to the internet even though my phone and other apps on the TV worked. I restarted the device and my internet for good measure. Nothing. Checked system update, all updated and fine. So I thought, factory reset. That went fine. Then...issues!! Set up my language, internet connection no problem. Asked me to add my email to link my Roku account. Then said I needed to check my email to continue set up. No email received. I then get error messages telling me Roku is unable to find/send me an email. So I now can't set my Roku express up 🤦🏻 I can't tell you how old it is either as I can't access the settings to give any information on the device!! My Hisense Roku tv that I have in my living room works fine but the express in my bedroom has just decided to not want to play anymore!!! Help please before I find my hammer!!

[frickinspooki]

Setting mine up for the first time and having this issue as well. I guess its a reoccurring problem. I wish they'd let me set it up via computer with a hardware ID or something!

[Otter214]

I’m having the same issue, odd.  Internet is fine. 
edit: Roku channel app works too, lol. Figures. 

[Kokololo87]

I am in the same boat. Only Netflix works properly. Any solutions or insight?