Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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drmkr23
Level 7

Roku Express: nothing works

I cannot set up my Roku Express.  It simply will not connect to my wifi.  It recognizes my wifi and shows maximum signal strength  I would love to replace my device but when I enter the serial number on the website, it doesn't recognize that either.  Unfortunately, I have no receipt for the device.  I had a Roku Express (same model) here before and it worked just fine.  This one has been a nightmare since day 1.  Any help would be greatly appreciated. 

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: Roku Express: nothing works

@drmkr23-

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router.  This has been reported lately with equipment from Xfinity and Cox, but there may be others.   

Affected users report the router configuration needs to be switched from g/n wifi protocols back to b/g/n.  If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Harwood4Life
Level 7

Re: Roku Express: nothing works

Hello I have Xfinity wifi and had just purchased a roku express and it would not connect for nothing I tried everything under the sun and then I came across the replied response to this one, about the router configuration needing to be switched from g/n wifi protocols back to b/g/n. Immediately after doing so it connected no problem. Here is a link on how to do so for ant other xfinity users having the same issue @ https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

renojim
Community Streaming Expert

Re: Roku Express: nothing works

@Harwood4Life, thanks for posting that link.  After posting countless times what Comcast/Xfinity users have to do it's nice to be able to point them to instructions.

Roku Community Streaming Expert

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