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gponym
Reel Rookie

Roku 3 4200x Ultra suddenly stopped working, hard reset fails to clear

Roku 3 4200x Ultra was given to me by a friend who took very good care of it.  I know it's old but when I set it up 4 weeks ago it updated as expected to recent Roku OS (version 10.5.0 build 4208).

It worked fine for a few weeks then failed about 48 hours ago.  I noticed that when I switched from using the TV OS to the Roku device, the screen would be blank.  Here's what has occurred since then.

1.  I did soft reset 2-3x by powering the Roku down, waiting 30 seconds, then powering back up.  TV screen still blank.

2.  I plugged Roku into HDMI 2 (had been in HDMI 1) port.  TV settings show a Roku connected on port 2, but when I switch input to port 2, TV screen still blank.

3.  I have done about 3-4 hard resets using pinhole reset button:  hold button down for 20 seconds while device is plugged in.

4.  I noted one new symptom after the hard resets:  now the Roku status light has assumed a new pattern.

The new status light pattern seems to be permanent (did not change overnight).  The pattern is:  dark for about 2 seconds then 2 rapid blinks on/off.  This 2-second pattern repeats endlessly.

(TV is Hisense U6G Android TV which I bought new 7 weeks ago.  Android TV OS updated after installation.)

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: Roku 3 4200x Ultra suddenly stopped working, hard reset fails to clear

Roku model 4200 is a Roku 3, released in 2013.  Ultras are different models, all released since then.

In your 3rd item: Roku terms your "hard reset" a "Factory reset".  I don't know if it will help, but to initiate a Factory reset you must hold the reset button in at least 30 seconds.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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gponym
Reel Rookie

Re: Roku 3 4200x Ultra suddenly stopped working, hard reset fails to clear

Thanks, I'll bear that 30-second hold in mind for the next time.

(And thanks for the correction on the model type.  The device is marked "4200" on the bottom.  I guess the box labelled "Ultra" that it came in from my friend is from her new Roku device.)

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Blyn
Newbie

Re: Roku 3 4200x Ultra suddenly stopped working, hard reset fails to clear

Same issue with the constant blinking. Nothing on the screen. Everything I've tried hasn't worked. Still just constant 2 blinks over and over. 

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