I have purchased two Streaming Stick +, I was able to get one of the sticks activated to my account. The other I couldn't get activated because I never get Activation E-mail sent to my e-mail server.
I can see my ISP e-mail server traffic down to every e-mail received, spam included.
Apparently ROKU is not sending the e-mails out from its e-mail server. This is after multiple attempts of checking SPAM folder (do you think we are dumb), factory resets etc.
I sent the streaming stick back to Amazon, ordered another Streaming Stick+. I tried to setup this THIRD stick and still will not get an activating e-mail, tried a different e-mail address and got an activation e-mail to the other un-associated address, but this requires setting up a separate account, I don't want to have another account. The third stick will activate but not to the e-mail associated to my account.
I How can I just add this activated stick to my account using the serial number?
Serial Number YHOO5P392097
I'm having the same problem. I purchased a Streaming 4K Stick from Amazon which I'm attempting to setup, but I'm stuck at getting the activation link from Roku also. I have an account with Roku and all my information there is correct. What's going on Roku?!
If any of you are using gmail, try searching for the email. I've seen a few posts where a gmail user said the activation email didn't appear in their inbox or their spam folder, but when they searched for it, it was there.
Same Problem as others. It will send activation to another account but I am forced to open another Roku account.. Don't need or want 2 accounts. How can I activate on original account ? By the way, went through remedies on Roku chat. Gave them my email address and said they would be in touch. Haven't heard from them in 3 days! Have 3 rokus and am updating to the Streaming Stick 4k w/Dolby Vision.
Thanks for posting in the Roku Community!
I can see that you’ve been in contact with our support team regarding your activation issue. Rest assured that I’ve followed up on your support request. We sincerely appreciate your patience, keep an eye on your email, a member of our support team will be in contact.
Additional resources that you might find helpful:
Welcome to the Roku Community!
We would recommend taking a look at our Support page for more information on how to solve activation issues:
If you are still having any issues with your activating your device after following the steps provided from the link, please provide the serial number of your Roku device so we can assist further.
Please keep us posted.