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dman71
Level 8

Protective film Question

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I Just unboxed and activated an Express 4K+.  On the front of the device there was a protective plastic film that needed to be removed.  After removing the plastic, there was a sticky residue left that covered the entire area.  I am assuming this should and can be removed as well?

Thanks

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renojim
Community Streaming Expert

Re: Protective film Question

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I've never had that film leave a residue and I'd say it's not supposed to, but I'd remove it if it was there.

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MilesT
Level 14

Re: Protective film Question

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Before you try alcohol,

Silver polishing cloth with no polish (just residues), rub hard

A little light cooking oil on a cloth (old socks are good), just barely wet with oil, and rub hard. 

Or a tiny squirt of aerosol oil (WD40 or similar) on a cloth.

Alcohol, acetone (nail polish remover), dry clean fluid (Type P if you can get any) etc may etch the plastic, so go careful.

Not a Roku employee

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renojim
Community Streaming Expert

Re: Protective film Question

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I've never had that film leave a residue and I'd say it's not supposed to, but I'd remove it if it was there.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
dman71
Level 8

Re: Protective film Question

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@renojim wrote:

I've never had that film leave a residue and I'd say it's not supposed to, but I'd remove it if it was there.


This film did.  Left the front of the device sticky and flat finish, not shiny as it should be.  I have not tried to remove it yet but hopefully alcohol will do it.

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MilesT
Level 14

Re: Protective film Question

Jump to solution

Before you try alcohol,

Silver polishing cloth with no polish (just residues), rub hard

A little light cooking oil on a cloth (old socks are good), just barely wet with oil, and rub hard. 

Or a tiny squirt of aerosol oil (WD40 or similar) on a cloth.

Alcohol, acetone (nail polish remover), dry clean fluid (Type P if you can get any) etc may etch the plastic, so go careful.

Not a Roku employee
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dman71
Level 8

Re: Protective film Question

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@MilesT wrote:

Before you try alcohol,

Silver polishing cloth with no polish (just residues), rub hard

A little light cooking oil on a cloth (old socks are good), just barely wet with oil, and rub hard. 

Or a tiny squirt of aerosol oil (WD40 or similar) on a cloth.

Alcohol, acetone (nail polish remover), dry clean fluid (Type P if you can get any) etc may etch the plastic, so go careful.

Finally got it off with a lot of very light rubbing with 70% alcohol.  Surface now looks nice and shiny as it should.  No etching or scratching either.  Amazing how a problem this minor, could aggravate me so much.Smiley Embarassed


 

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