Roku setup

[TX25]

Hello. I just sold an older Roku SE unit tonight and then i get an email message saying a new device signed into your peacock account at a time when I was at work and my husband would’ve been in bed asleep. Was I supposed to do something to clear out any account information, etc on it? 

[AvsGunnar · Accepted solution]

@TX25 

When you part ways with an old Roku device, you should Factory Reset it. (press and hold reset button in for 30+ seconds).  This will restore it to the setup/activation screen (ie. new condition).

However, you can still go to your online dashboard at https://www.roku.com/ and "Remove" your device from your account.  After login, scroll down to your device, select it,  and then select "Remove device from account".

Additionally, some subscriptions/channels/apps have an additional option to logout all users or certain devices.  I would go to your Peacock login page first and see if that option still exists.  From a help page here https://www.peacocktv.com/help/article/is-it-possible-to-force-all-devices-on-my-account-to-be-signe..., I am not sure if still available, but I would try prior to removing the Roku device from my account.

Likely a good idea to do across the board for any of your paid subscriptions that you had on your Roku device. (just a little extra assurance).