Help

Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Knmiller2
Newbie
‎06-15-2021 09:18 PM

New tv and having Set up issues with activation code

Just unboxed new hisence Roku 75” hd 

have completed the setup process numerous times unable to get code or update to connect. Tv will not set up. 

0 Kudos
Reply
1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎06-16-2021 10:00 AM

Re: New tv and having Set up issues with activation code

Hi @Knmiller2,

Thanks for letting us know about the activation issue that you are experiencing.

You can try performing a factory reset on your device. This will reset all settings and return your Roku device to a state ready for initial setup.
For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?
If you are still unable to get an activation code, we recommend rebooting both your wireless router and your Roku device

You may also refer to this link: How do I resolve an issue when activating or linking my Roku® streaming device? | Official Roku Supp... 

Please try doing this and see if it helps with what you're experiencing.

Thanks,
Mary

Mary F.
Roku Community Moderator
0 Kudos
Reply