Roku setup

[Wazzupg78]

I bought a new roku express (3940rw). During setup i connect to my wifi network, then go to update software and get error 005 every time. I have tried different power cord, different power brick, tried mobile hotspot, reset modem and router, different tv, reseting roku, tried both 2.4 and 5 networks, tried removing password from network, and different hdmi cable. Nothing seems to help. It will update to 2% everytime, before giving the error message. 

[RokuKariza-D]

Hey @Wazzupg78

Thanks for bringing this to our attention.

Please reply here with the serial number/device ID of your Roku Express 4K. It can be found at the back of the player or on the box itself. 

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[Wazzupg78]

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@RokuKariza-D wrote:

Hey @Wazzupg78

Thanks for bringing this to our attention.

Please reply here with the serial number/device ID of your Roku Express 4K. It can be found at the back of the player or on the box itself. 

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

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SN: S07R217G34EU

[RokuKariza-D]

@Wazzupg78

Appreciate the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Nit86]

RokuKariza-D I'm having the same issue with my Roku express 4k+ I just bout it and after connecting to the wireless connection it gives error code 005 when it's trying to update I've done everything under the sun trying to solve the issue and nothing has worked. 

SNOAH21CC62MH

MODEL:3941X

FCC ID: TC2-R10-40

Thank you so much

Nitasha Rogers

[RokuDanny-R]

@Nit86

Thanks for the post.

Who is your ISP (internet service provider)? Have you tried connecting your Roku device to an alternate wireless network, such as a mobile hotspot, to see if you are experiencing the same issue?

Please keep us posted what you find out.

Thanks,
Danny