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Kcragel
Newbie
‎11-22-2021 04:16 PM

My husband died. He set up all if our devices. How can I transfer devices to my account?

My devices are already setup. I need to access them through my account since my husband died. How do I switch so I can control devices?

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Tivoburkee
Community Streaming Expert
‎11-22-2021 05:23 PM

Re: My husband died. He set up all if our devices. How can I transfer devices to my account?

I'm so sorry for your lost. 😞 If you want the Roku under your own account you will need to factory reset the Roku, either through the menu:

 

Settings> system> advance system settings> factory reset> follow prompts

Or by finding the reset button or pinhole on the Roku itself, press it with Roku power for at least 30 seconds. 

After a reset you might have pair your remote to the Roku.

 

 

 

 

 

 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Kcragel
Newbie
‎11-22-2021 05:33 PM

Re: My husband died. He set up all if our devices. How can I transfer devices to my account?

Thanks, but won't thar wipe out all my channels?

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