Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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4cjuhane
Level 7

My friend gave me old Roku but I can't link

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My friend gave me his old Roku (he upgraded to an Ultra); I established a free account but was never asked for payment info--am signed in.  Both TV and Roku stick are connected to my network, but I was never asked to enter email.  I did the system reset.  I have tried the instructions for setup multiple times but I never get a PIN or a link (are they the same thing?).  Totally unable to activate--can you help?  Thanks.

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Strega
Level 17

Re: My friend gave me old Roku but I can't link

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You're probably doing a short reset which is just a reboot, when you really want to hold that reset button down for 20-30 seconds to do the "factory reset". 

It will reboot right away, but keep holding the button down and eventually it will know that you mean it.

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AvsGunnar
Community Streaming Expert

Re: My friend gave me old Roku but I can't link

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@4cjuhane 

In addition to the info provided by @Strega regarding the long press (30+ seconds) of the Reset button on the Streaming Sticks to perform a Factory Reset, you can also navigate to Settings/System/Advanced System Settings/Factory Reset.  You will see/be provided a PIN number on screen to confirm that you want to Factory Reset your device.  (this PIN number is entirely different from other PIN numbers, this is just an action confirmation code).

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941

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3 REPLIES 3
Strega
Level 17

Re: My friend gave me old Roku but I can't link

Jump to solution

You're probably doing a short reset which is just a reboot, when you really want to hold that reset button down for 20-30 seconds to do the "factory reset". 

It will reboot right away, but keep holding the button down and eventually it will know that you mean it.

AvsGunnar
Community Streaming Expert

Re: My friend gave me old Roku but I can't link

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@4cjuhane 

In addition to the info provided by @Strega regarding the long press (30+ seconds) of the Reset button on the Streaming Sticks to perform a Factory Reset, you can also navigate to Settings/System/Advanced System Settings/Factory Reset.  You will see/be provided a PIN number on screen to confirm that you want to Factory Reset your device.  (this PIN number is entirely different from other PIN numbers, this is just an action confirmation code).

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
4cjuhane
Level 7

Re: My friend gave me old Roku but I can't link

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Thanks, guys, it seems to be working!  I think you are correct; I was too ignorant to know that I was doing it wrong.  This is my first experience with a streaming stick of any kind.  Much appreciated!