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dantignac
Newbie
2 weeks ago

My 4K streaming stick says it cannot connect.

I have been trying to set-up my Roku stick from when I first purchased and it will not connect. I even tried on a different tv and it still did not work. I ordered 2 and the other one works fine on both tv's and this one does not work on either. 

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RokuJechealR
Community Moderator
Community Moderator
2 weeks ago

Re: My 4K streaming stick says it cannot connect.

Hi @dantignac,

Welcome to the Roku Community!

We apologize for any inconvenience this may have caused. We are interested in learning more about the problem you are experiencing. Are you encountering any error messages or error codes? May we know if you've successfully set up the Roku device that is having an issue?

With more detailed information, we'll be able to assist you further.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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