Forum Discussion

wardr321's avatar
wardr321
Newbie
10 months ago

LG Smart TV model: LH 570 B no longer able to connect with my Roku device?

I have lost the ability to use my Roku on the above older smart Tv.  The same thing happened to my netflix account.  Is it due to a software update that is not compatiable with this TV?

TV & Player Setup

1 Reply

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    10 months ago

    Hi, @wardr321, Welcome to the Roku community!

    We see that you're experiencing an issue with your Roku device and TV, and we would like to gather more information to assist you further.

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • When did the problem occur?
    • What troubleshooting steps have you tried?

    We look forward to your responses and gathering your details.

    Thanks,
    Jharra