Help

Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DTdude
Newbie
‎01-07-2022 04:01 AM

Keeps disconnecting and asking for reactivation

I just bought the streaming 4K stick.

This is my first and probably last Roku device. After initial activation, It keeps kicking me out randomly requiring me to reactivate, set tv resolution and all.  This is a big nuissance to the point it’s not quite usable.

This is totally unacceptable to the point I feel like I was scammed by all the good reviews i see on this device.

I tried registering other email accounts but didn’t get the activation email. Did anyone encounter similar as me?

 

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert
‎01-07-2022 11:13 AM

Re: Keeps disconnecting and asking for reactivation

If you're using the TV's USB port and not the supplied power adapter try the supplied power adapter.  If you're already doing that then just return it.  It shouldn't be acting like that.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos