Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Pookie9317
Level 7

Issues with Roku account and new Roku tv

We just bought a new roku tv and I cannot activate my tv because it will not acknowledge my email. I already have a Roku account and another tv in my home is set up on it. Went thru Roku support with an online chat and all they could do was forward issue to IT department and will email me later. REALLY AGGRAVATED!!!

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5 REPLIES 5

Re: Issues with Roku account and new Roku tv

Same here.  Just bought the new Roku today and I have the same issue.  Sounds like an issue within Roku.  Please advise your customers as you have our email addresses on when this issue will get resolved.  I agree.  This is very aggravating! Thanks

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Pookie9317
Level 7

Re: Issues with Roku account and new Roku tv

I'm glad I'm not the only one

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Re: Issues with Roku account and new Roku tv

I spoke to tech support.  They claimed the issue is my Wi-Fi speed which is totally false.  The solution is to set up the new device with a mobile hotspot.  After setup is complete, you can go into settings and change the internet connection back to your home wi-fi.

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Stef2
Level 7

Re: Issues with Roku account and new Roku tv

Me too, bought my third Roku, installed on 3rd tv, now getting message that "this email is already taken".  Why can't I set up a third Roku with my own email? 


@unhappyone8271 wrote:

I spoke to tech support.  They claimed the issue is my Wi-Fi speed which is totally false.  The solution is to set up the new device with a mobile hotspot.  After setup is complete, you can go into settings and change the internet connection back to your home wi-fi.


 

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DBDukes
Community Streaming Expert

Re: Issues with Roku account and new Roku tv

@Stef2 

It sounds like you're going through the new account setup, rather than adding a device to an existing account.

Unplug it and start over. Notice the options. If it says "set up" or "create" an account, that's not what you want to do.

One thing, when it says there's already an existing account, doesn't it give you an option to use the existing account?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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