Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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bigdfromtn
Level 7

I tried to set up my Roku express

Hello, I did everything I was supposed to, set up everything, even got an email saying bit was good to go. I can still only get to the part on the screen, that says enter your email for setup, which I already have done. I can't do anything else! It won't even let me go to already have an account, to sign in!

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2 REPLIES 2
renojim
Community Streaming Expert

Re: I tried to set up my Roku express

Try unplugging the power for several seconds and plugging it back in.  It should either start up and be linked to your account or start over from "Select a language".

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makaiguy
Community Streaming Expert

Re: I tried to set up my Roku express

@bigdfromtn

When the setup fails to complete after the software update runs, here are a couple of things that some people have found to work for them.  They may not be universally successful, but they are worth a try. 

Easiest to try, so try this first: Restart your router, even if other devices have no trouble connecting.  When your router has completed its startup, try repeating your Roku setup. 

More involved:  Repeat the setup by connecting to a different wifi network - perhaps via a wifi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup.  If successful, then redo the wifi connection to use your intended wifi network via Settings > Network > Set up connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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