Roku setup

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Jazzloco
Newbie

I bought a brand new Roku and it is attached to somebody else's email and will not let me remove it

So I bought a Roku in Red Wing Minnesota brand new in the box plastic doing everything I have plugged it in and I'm trying to log into my apps like Hulu and peacock and it already has an email attached to it that it will not let me delete and this poor woman's debit card is still also attached to it I'm getting no help from Walmart other than returning it and I've tried contacting Roku and they're not answering anybody got any ideas or should we just take it back and try it again cuz it's really kind of an inconvenience because we don't drive so we only get there when somebody goes

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renojim
Community Streaming Expert

Re: I bought a brand new Roku and it is attached to somebody else's email and will not let me remove

You have to factory reset it and set up your own Roku account.

How do I factory reset my Roku® streaming device? | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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