Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Bretto
Level 8

How Do I Exit Guest Mode?

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How did my TV even get in guest mode and how do I get out of guest mode ... I pushed disable guest mode and it says I need a pin but I already have one

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: How Do I Exit Guest Mode?

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[post moved to appropriate board and title changed to denote issue]

Hi,

Thanks for the inquiry.

You can sign out of Guest Mode in your Roku device or online from your Roku account.

For steps on how to exit Guest Mode, visit our Support page here: How do I set up Guest Mode on my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

9 REPLIES 9
RokuDanny-R
Roku Employee
Roku Employee

Re: How Do I Exit Guest Mode?

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[post moved to appropriate board and title changed to denote issue]

Hi,

Thanks for the inquiry.

You can sign out of Guest Mode in your Roku device or online from your Roku account.

For steps on how to exit Guest Mode, visit our Support page here: How do I set up Guest Mode on my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Chucklez
Level 7

Re: How Do I Exit Guest Mode?

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My tv's have done the same thing. Randomly went into guest mode. One tv at my bar (work) and separately my home tv. The pin does not get me out of guest mode. How do I eliminated this mode all together so this doesn't happen again. Firstly tho, how do I get out of guest mode? Factory reset does not work, goes directly back into guest mode...

Bucksmith61
Level 7

Re: How Do I Exit Guest Mode?

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I don't have an account

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HDMIGuy
Level 14

Re: How Do I Exit Guest Mode?

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Use the email you used to sign into this forum.

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Strega
Level 17

Re: How Do I Exit Guest Mode?

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Just to make sure, check that that's the same email that you see on your Roku under Settings -> System -> About. 

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korac
Level 7

Re: How Do I Exit Guest Mode?

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Let me out! I got divorced, the ROKU account is under me now, she can't remember a password even if it could exit me out of guest mode. WTF?  email me [personal information removed] please!

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renojim
Community Streaming Expert

Re: How Do I Exit Guest Mode?

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@korac, no one's going to email you except for a scammer telling you he can fix your problem for some cash.  Edit your post and remove your email address.

What exactly is your problem?  If the Roku account is in your name and uses your email address then take it out of guest mode at https://my.roku.com .  Is the email address that's displayed under Settings->System->About yours?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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ginasssss
Level 7

Re: How Do I Exit Guest Mode?

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Same question only I get an error message after I enter the correct pin. 

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renojim
Community Streaming Expert

Re: How Do I Exit Guest Mode?

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@ginasssss, did you try it on the website at https://my.roku.com ?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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