Roku setup

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IamCrystalD
Reel Rookie

Hisense • ROKU 4K TV Activation

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Good evening, 

I have new hisense • roku 4K TV. In the set up process,y email address is required. I have entered two separate email addresses and without thinking ab it, I receive an immediate notification "We can't seem to reach you by email." I cannot activate my TV without completing this step.

I have an existing ROKU subscription acct. 

Please advise.

Thank you,

Crystal 

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2 Solutions

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atc98092
Community Streaming Expert

Re: Hisense • ROKU 4K TV Activation

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Hi!

Did you use the same email address that you use for your Roku user account? That can be the hiccup.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.

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makaiguy
Community Streaming Expert

Re: Hisense • ROKU 4K TV Activation

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@elizabethli2021-

If you've gotten far enough to reach the Roku home screen with menu options down the left side, Factory reset is accessed via Settings > System > Advanced system settings > Factory reset.

If you haven't reached the home screen or if you don't have control by remote, find the reset button on the TV and press and hold it for AT LEAST 30 seconds.

Either way, this will clear out the unit's memory and restart the Roku.  You'll then have to set it up again as though it were a new unit right out of the box.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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9 REPLIES 9
atc98092
Community Streaming Expert

Re: Hisense • ROKU 4K TV Activation

Jump to solution

Hi!

Did you use the same email address that you use for your Roku user account? That can be the hiccup.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
IamCrystalD
Reel Rookie

Re: Hisense • ROKU 4K TV Activation

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Thank you. I am trying to. 

The only step(s) I have taken is I selected my country, language, and connected to wifi. In order to activate, they want to send a link to my email address. I cannot get that far because it's suggesting "we can't seem to reach you by email." Are there any other options or a workaround? 

I know I entered my email address, accuracy. I used a separate email addresses as a test. Same results. 

I appreciate your attn to my issue. I hope this helps!!

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atc98092
Community Streaming Expert

Re: Hisense • ROKU 4K TV Activation

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OK, need the Roku employees to assist now. Probably past their work hours today, but at least one of them is usually here on weekends.

@RokuDanny-R @RokuKariza-D 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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IamCrystalD
Reel Rookie

Re: Hisense • ROKU 4K TV Activation

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I am all set. Did a factory reset and it's working by design. Thank you for your support. 

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atc98092
Community Streaming Expert

Re: Hisense • ROKU 4K TV Activation

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Great news. Thanks for sharing your success!

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Re: Hisense • ROKU 4K TV Activation

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I have the same exact problem and don't know what to do.

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Re: Hisense • ROKU 4K TV Activation

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How did you do a factory reset?

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makaiguy
Community Streaming Expert

Re: Hisense • ROKU 4K TV Activation

Jump to solution

@elizabethli2021-

If you've gotten far enough to reach the Roku home screen with menu options down the left side, Factory reset is accessed via Settings > System > Advanced system settings > Factory reset.

If you haven't reached the home screen or if you don't have control by remote, find the reset button on the TV and press and hold it for AT LEAST 30 seconds.

Either way, this will clear out the unit's memory and restart the Roku.  You'll then have to set it up again as though it were a new unit right out of the box.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
IamCrystalD
Reel Rookie

Re: Hisense • ROKU 4K TV Activation

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This worked. I am all set! Thanks all!!


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