Roku setup

[Binty]

I ordered the free HDMI extender back on March 19th and still haven’t received it. I also never got any email or confirmation about a tracking number or anything? Can I please get some assistance, thankyou 

[RokuJharra-Q · Accepted solution]

Welcome to the Roku community, @Binty!

Thanks for reaching out to us regarding your order, we will gladly help you.

Just wanted to let you know that we'll be sending you a private message to provide you with further assistance. Let's get this sorted out for you!

Best regards,
Jharra

[RokuJharra-Q]

Thanks for the response! We'll get right on it and make sure your free HDMI extender is ready for you as soon as possible. Don't hesitate to contact us if you have any questions or concerns - we're always here to help!

[Emissary35]

This shouldn't even be an issue because the HDMI extender should be included in the packaging with all of the other materials for the Roku Stick. The fact that it's free and you have to put in a request for it separately and then wait several days for it to arrive is an absolute joke.

If you order a Fire Stick it comes with an extender, because that is common sense. The way Roku does it is completely idiotic! There is plenty of room in the packaging if the box were slightly redesigned to fit the extender, so just start including it Roku! Not that they'd ever listen to common sense.

[Binty]

Yep, agree 100% it’s pretty ridiculous 

[makaiguy]

@Binty-

There's nothing special about the Roku HDMI extension, it's just a short (4 inches or so) HDMI cord with an HDMI plug at one end and an HDMI socket at the other.  I use a non-Roku one several feet long to locate my living room Roku in an equipment closet on the other side of the wall from my TV.  You may be able to find an HDMI extension locally and not have to wait for someone to ship it to you.  

Alternately, you can use a standard male-to-male HDMI cord and connect it to the Streaming Stick with a female-female HDMI connector.