Roku setup

[Rumor69]

I have 3 2020 rokus, all working fine. Bought a 4th - 4802x - it works for a few days/weeks even, but then randomly locks up and then factory resets requiring email activation/etc. Not sure what else to do here....anyone else have this? Ideas? WIFI connection on all of them. My other 3 are working fine.

[renojim]

To be honest, it sounds like a faulty device that you may just want to return.

Is it always the same channel/app where this lockup occurs?

Are you other 3 "2020" Rokus also Ultras (4800)?  You can try swapping things around like the power adapters, cables, and TVs to see if it still happens.  You might want to label everything before you do.

[Rumor69]

I dont think its always the same channel  - last time is happened was on the fish screen saver. Sadly its outside the return window on amazon - got it in august - sat in a box til late sept - . Its also the first one I have with the rechargeable remote.

Not sure if it still qualifies for a return? Maybe bad internal ram or something would make the most sense.

My others are 4800x and a model lower (4660).

AND most importantly - thank you for replying!

[renojim]

Roku's warranty is one year, but I believe you have to pay return postage.  You can see the process here:

Step-by-step instructions for returns and warranty replacements | Official Roku Support