Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Factory reset Roku device "unable to send email"

We have two older Rokus, probably 6 years old but have never had issues with either of them. Since yesterday both won’t launch any apps besides Netflix, when I click HBO it says unable to authenticate device and all other says it’s a connectivity issue. I know our Wi-Fi is working fine and like I said our Netflix channel launches just fine. I’ve just deleting and downloading the apps again, I’ve tried system reboots multiple times, Ive restarted our Wi-Fi modem, I’ve tried updating channels and Roku software and nothing works. Finally I did a factory reset on one of them and now when trying to set up my activation email it immediately says “unable to send email” …ugh someone please help me. 

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Roku Employee
Roku Employee

Re: Factory reset Roku device "unable to send email"


Thanks for the post.

Please be aware that factory resetting your Roku device should be a last resort when troubleshooting issues on your Roku device.

Since you're currently having issue activating your Roku device, have you tried connecting your Roku device to an alternate wireless network, such as a mobile hotspot, to see if you can activate your Roku device? Then once your Roku device is activated, trying to re-connect to your home wireless network?

Please keep us posted what you find out.


Danny R.
Roku Forum Moderator
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