Roku setup

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Factory Reset & Re-Activation

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Hello ...

I was having difficulty with screen black outs, (sluggish) channel switching so I performed a Factory Reset and also de-activated (unlinked) one of my Roku Ultras. Can someone tell me please how/where to Re-Activate and Re-Link the same device? Do I need a Link Code? If so how do I get it? I don't see any prompt on that particular TV: 'Please enter the link code displayed on your TV' ??

Thank You

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renojim
Community Streaming Expert

Re: Factory Reset & Re-Activation

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That's odd.  I've never seen it ask for a password.  Sometimes it asks for a PIN that it displays on the screen (it's more of an "are you sure" thing than any kind of security).  You may as well use the reset button to factory reset it.  On all the Ultra models (and there have been more than one) I think there's an actual button on the bottom.  With the power connected press and hold it for no less than 30 seconds while ignoring anything happening onscreen.

After reading your response again I may be misunderstanding what's going on.  Did the factory reset complete?  I think the password it's asking for is your Wi-Fi password.

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renojim
Community Streaming Expert

Re: Factory Reset & Re-Activation

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Roku doesn't use link codes anymore.  If you factory reset your Ultra it should restart and be back to the "Let's get started" screen followed by "Choose a language".  It will ask for your email address and then send you an activation link.  Use the same email address you used before for your Roku account unless you want to create a new Roku account for some reason.

If you unlinked the device via the website just restart the Ultra and it should recognize that it's not linked to any Roku account and start with the same "Let's get started" screen.  If it doesn't, factory reset it from Settings->System->Advanced system settings->Factory reset.

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Re: Factory Reset & Re-Activation

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Hello and renojim thank you for the tips. Yes I was looking for the prompt identifying first email address, then your password. However, (after several re-starts), the onscreen keyboard continually misses/skips over the prompt for an email address. The onscreen keyboard displays password input only, (no email address)??

Here's what I see 'after' System->Advanced system settings->Factory Reset: Let's Get Started - Set Up a Wired (or) Wireless connection. Then, after all the available networks are displayed, (including my existing account), it proceeds directly to a password request which continually leads to (wrong password etc). Perhaps it would be better to create a new account online?

Thanks for all your help ....

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renojim
Community Streaming Expert

Re: Factory Reset & Re-Activation

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That's odd.  I've never seen it ask for a password.  Sometimes it asks for a PIN that it displays on the screen (it's more of an "are you sure" thing than any kind of security).  You may as well use the reset button to factory reset it.  On all the Ultra models (and there have been more than one) I think there's an actual button on the bottom.  With the power connected press and hold it for no less than 30 seconds while ignoring anything happening onscreen.

After reading your response again I may be misunderstanding what's going on.  Did the factory reset complete?  I think the password it's asking for is your Wi-Fi password.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Re: Factory Reset & Re-Activation

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Hello again ... (and thank you)

I think the password it's asking for is your Wi-Fi password

Are you saying I should retain two separate passwords (one for the forum) and a different one for the account?

It tried the manual RESET: Unfortunately I get the same error message: 014.14 which is failure to connect. So again I wonder if its best to simply create a brand new account? BTW I have an Arris TG1682 Wireless Router ...

Thank You

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Re: Factory Reset & Re-Activation

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Thank you for all your help ....

The Issue has been RESOLVED Smiley LOL

 

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