Roku setup

[moffobr]

I have a brand new Philips Roku Tv. Initial start it up a screen says Can't connect Error 003, try again or exit. I have tried again nothing. Exit just takes takes me to a screen that says roku tv. The other roku tvs I have are connecting no problem. I have rebooted the router nothing. The only thing I can really do is a reset of the TV via the button in the back which I have done. This is a Philips 42PFL6574/f7 model.  Note: I have never even got to the connect to my internet phase. This is immediate on startup. Thinking this is a bad unit but want to confirm before I go through boxing and sending back. 

[renojim]

When you first plug it in you should see a "Let's get started" screen or "Choose your language".  You don't see that? 

Try pressing and holding the reset button for 30 seconds with the power connected.

[moffobr]

Tried that, got to the software update and got error 003 after connecting to the internet. Did get a message saying connected. Tried to do a usb update but its saying my hardware ID is wrong. This is flat out stupid what they are doing with these TV's. I have to just throw this out and buy a new one now. Thank you ROKU for messing up everything. 

[RokuEmmanuel-D]

Hey, @moffobr.

We're sorry you're experiencing an issue activating your Roku, and we'd like to figure this out!

Have you tried using a different internet connection, such as a Mobile Hotspot, to see if you can proceed with the activation process? 

Let us know what you find out. 

Thanks,
The Roku Community Team