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cootie
Newbie
‎03-04-2024 10:11 AM

Connected express player no video signal

Hi, just connected express 4k player to tv..powered up and tried all hdmi ports, adjusting input of course lol..put batteries in roku remote..TV screen says no video signal..can't get to registration/prompts..tried unplugging player a couple times..I have starlink internet. Thanks

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RokuCarly
Community Moderator
Community Moderator
‎03-04-2024 03:04 PM

Re: Connected express player no video signal

Warmest welcome here in the Roku Community, @cootie!

It is highly appreciated that you've reached out to us about setting up your new Roku Express 4K and we'd be more than happy to be of assistance.

Have you also tried to set up the HDMI input using the remote of your TV? In addition, can we please try to connect/plug your Roku Express 4K to a different TV to see if this will make any difference? (Please make sure that if you've plugged it into a different HDMI port, please don't forget to set up the correct HDMI input using the remote of your TV as well.)

Let us know how it goes and we'll continue assisting you from there. Hope this helps!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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