Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Mishy
Level 7

Channels not working on my Roku device

I got a new internet provider.  The channels will let me sign in, select a show, but then kick me out.  Not sure what’s going on.  It says it is connected to the wifi..  

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1 REPLY 1
RokuKariza-D
Roku Employee
Roku Employee

Re: Channels not working on my Roku device

Hi @Mishy

Thanks for the post.

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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