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Roku setup

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LuLuGee
Level 7
‎09-01-2022 09:38 AM

Cannot access settings menu

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All of a sudden, I cannot select a channel on my Roku. And I cannot get to the settings menu. I do see "set up connection" but cannot select to to actually check it , I have unplugged everything from the box and pugged back in. 

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renojim
Community Streaming Expert
‎09-01-2022 12:54 PM

Re: Cannot access settings menu

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Have you tried new batteries in the remote?  It would help to know the model number of your Roku device written on it somewhere.

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Help others find this answer and click "Accept as Solution."
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renojim
Community Streaming Expert
‎09-01-2022 12:54 PM

Re: Cannot access settings menu

Jump to solution

Have you tried new batteries in the remote?  It would help to know the model number of your Roku device written on it somewhere.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Reply
LuLuGee
Level 7
‎09-01-2022 12:58 PM

Re: Cannot access settings menu

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Hi, Yes new batteries solved the problem, Thanks!

 

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