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stillchosn
Newbie
‎07-14-2023 01:10 PM

Can’t turn off Roku Onn. Soundbar with Alexa

For whatever reason I can’t turn my Roku Soundbar on and off with Alexa. The Alexa app connects and recognizes it but when I ask to Alexa to turn it pod or on she acts like she did but doesn’t actually do it smh. 

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RokuJohnB
Community Moderator
Community Moderator
‎07-15-2023 03:38 PM

Re: Can’t turn off Roku Onn. Soundbar with Alexa

Hi @stillchosn,

Thanks for posting in the Roku Community!

We understand that the Roku soundbar is giving you trouble because it won't switch off using the Alexa app. We're glad to help. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)? What are the troubleshooting steps that you have taken so far?

We look forward to hearing back from you soon.

Thanks,

John

John
Roku Community Moderator
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