Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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FabsRN
Level 7

Re: Down for Maintenance

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This is my first experience with Roku. At first I thought it was my new device so I went back to the store and exchanged it. After dinner today I will just be purchasing an Apple TV because it’s not acceptable to be down for three days

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rickmiranda
Level 8

Re: Activation link doesn’t work

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Still down for maintenance.  These Roku devices are on sale for $24.99 at bEst Buy.  You really get what you paid for.

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dgibsonii
Level 7

Re: Activation link doesn’t work

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At least you are getting an activation link . We can't get a link or an email:(

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rickmiranda
Level 8

Re: Can not activate ‘down for maintenance’ message

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When you enter the email address and click the link on the email sent to you, you will get Roku is down for maintenance.  There is a work around and I got five Roku device getting the same message but I manage to activate.  Here  how it's done

1.  In the remote control, press * (star above number 😎  for options and click restart Roku.

2.  After reboot, you will return to the Activation window again.  This time do not restart, instead, unplug the power for 3 seconds and plug back in.

3.  When rebooted, you will be greeted with Link code and to continue the setup in your phone or computer.

4.  If you did not get a link code after the reboot, simple repeat the process of unplugging from the power supply.

 

Good Luck 

rickmiranda
Level 8

Re: Activation link doesn’t work

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Please read my post.  There is a work around

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RokuMary-F
Roku Employee
Roku Employee

Re: Activation link doesn’t work

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Hi everyone,

We're aware of the issue and it's currently under investigation. Once they provide me with an update I'll be sure to let the Community know.
Thanks,

Mary

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Gasdaddy
Level 8

Re: Down for Maintenance

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Solved.  When I got my latest email from Roku with the activation link, rather than click on the link I copied it and pasted it into a different web browser and it worked like it should.  I'm a Chrome user, but I pasted it into Safari and that's what worked for me.

Re: Down for Maintenance

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thanks..that works!!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Down for Maintenance

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Hi everyone,

Thanks for your patience regarding this issue.

We believe this issue has been resolved. We would recommend trying to activate your Roku device again to see if the issue is resolved. Please be aware that you may need to request another email activation link in the activation process again.

If you are still experiencing this issue, please feel free to let us know with the exact steps you are using to replicate the issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Abeman
Level 8

Re: Down for Maintenance

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The link provided via email still says that it is down for maintenance. I requested a new activation email and still states down for maintenance.