Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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My74ghia
Level 7

Can not activate ‘down for maintenance’ message

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3 Solutions

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RokuDanny-R
Roku Employee
Roku Employee

Re: Down for Maintenance

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Hi everyone,

Thanks for your patience regarding this issue.

We believe this issue has been resolved. We would recommend trying to activate your Roku device again to see if the issue is resolved. Please be aware that you may need to request another email activation link in the activation process again.

If you are still experiencing this issue, please feel free to let us know with the exact steps you are using to replicate the issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Gasdaddy
Level 8

Re: Down for Maintenance

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I posted this as a fix that worked for me:

Solved.  When I got my latest email from Roku with the activation link, rather than click on the link I copied it and pasted it into a different web browser and it worked like it should.  I'm a Chrome user, but I pasted it into Safari and that's what worked for me.

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AvsGunnar
Community Streaming Expert

Re: Down for Maintenance

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For those still having problems, you should also try clearing the cache of your internet browser.  It may simply be loading the cached page you visited prior when received error.  When going to the page and receiving error, either Refresh page (normally F5), or go to your browser's Settings, and look for an option that allows you to clear your History or Browsing Data.  Depends on which browser you are using, but normally under Privacy or the like.  [Can select all options but either uncheck Passwords, or exclude Passwords so you don't lose any stored passwords stored by your browser].  At minimum, you want to clear History, Cookies, and Cached Images and Files.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941

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renojim
Community Streaming Expert

Re: Can not activate ‘down for maintenance’ message

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@My74ghia, you're supposed to click on that link, not post it here.  It's expired and you'll have to try again.  Restart/reboot your Roku.

Roku Community Streaming Expert

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I am not a Roku employee.
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CKindred
Level 7

Down for Maintenance

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I HAVE BEEN TRYING TO ACTIVATE MY ROKU BUT THE SYSTEM HAS BEEN DOWN FOR MAINTENANCE!!!! 

Gasdaddy
Level 8

Re: Down for Maintenance

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Same here.  4 days now.

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Jmhendo
Level 7

Activation link doesn’t work

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I keep getting a message that the activation link is temporarily down for maintenance 

NickCa
Level 7

Re: Activation link doesn’t work

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It has been like this all weekend. You can’t talk to anyone at Roku. I’m giving them til Wednesday to resolve, then I’m going to return the two devices to Amazon. 

NickCa
Level 7

Re: Activation link doesn’t work

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Did you figure anything out to get activate? Are we being scammed?

Trike
Level 7

Re: Activation link doesn’t work

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Same here since at least Sunday 3/14/21.

RokuMary-F
Roku Employee
Roku Employee

Re: Activation link doesn’t work

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Hi @Jmhendo,

Thanks for the post.

We're aware of the issue and it's currently under investigation. Once they provide me with an update I'll be sure to let the Community know.

Thanks,

Mary

JTLTV
Level 7

Re: Down for Maintenance

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Same here . Since 1:30 p.m. Sunday. My other Roku is working perfectly activated last week. I've been waiting until it says resend and trying again. Today I reset to factory, went thru the steps. still no go. Email still says down for temporary maintenance as of 3:00 p.m. today.