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SCD
Newbie

Re: Brand new Roku streaming stick + stuck on bouncing logo

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We just bought a Roku Streaming Stick+ for Christmas.  It worked fine on day 1 & 2.  No problems with setup, everything was working great.  Today, I tried using it and it is stuck on the bouncing Roku logo.  I tried unplugging it, pressing the reset button briefly and also holding the reset button as described for a factory reset.  Nothing is working!  Any suggestions would be appreciated.  Thanks!

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RokuDanny-R
Retired Moderator

Re: Brand new Roku streaming stick + stuck on bouncing logo

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@SCD 

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

When trying to perform a factory reset, please make sure to press and hold down the reset button for at least 30 seconds regardless of what is happening on the screen.

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Probertson1906
Reel Rookie

Re: Brand new Roku streaming stick + stuck on bouncing logo

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I have a Roku streaming stick which i got out the box which is stuck in the bouncing logo. 

I have done multiple resets of both the streaming stick and rebooted the router on the computer. Can someone assist? 

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SqueakyBean
Channel Surfer

Re: Brand new Roku streaming stick + stuck on bouncing logo

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Have you tried the solution I found?  You have to hold the reset button for 40+ seconds.  That is t he only solution I have found that works.

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Probertson1906
Reel Rookie

Re: Brand new Roku streaming stick + stuck on bouncing logo

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Yep we did that but it didn’t work. 

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atc98092
Community Streaming Expert

Re: Brand new Roku streaming stick + stuck on bouncing logo

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Then it's likely defective. I suggest returning it for a replacement. It happens sometimes with any electronic device. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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rdc780
Reel Rookie

Re: Brand new Roku streaming stick + stuck on bouncing logo

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Hi. I had this problem too. I tried switching cords and TVs, resetting, etc. My problem was solved when I plugged the Roku power cord into a wall outlet using a 110v-to-USB adapter.

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JSJ1
Binge Watcher

Re: Brand new Roku streaming stick + stuck on bouncing logo

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it worked for me too

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KeeAnn
Newbie

Re: Brand new Roku streaming stick + stuck on bouncing logo

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I did this and it never corrected. 

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RokuDanny-R
Retired Moderator

Re: Brand new Roku streaming stick + stuck on bouncing logo

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@KeeAnn

Thanks for the post.

Can you please specify the issue you are experiencing as well as letting us know what troubleshooting steps you have already tried to resolve the issue?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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