We just got a brand new Roku Express. When trying to set it up, I can't even get past the wifi selection screen before it freezes. I can tell by the little light flickers on the device itself that the signal is getting from the remote to the device but as soon as I get to the wifi selection screen, I can't select, move down or move back. Any ideas?
If it is brand new then return it to the store you bought it from. Unless you bought it online. If you bought the base model Roku Express which is the 3930 that unit only comes with an IR remote. Be sure the remote has a clear line of sight to the Express box. What is the exact model number?
Hey nelsgilburtel
We're here to help!
We would recommend starting with the troubleshooting steps suggested in this Support link: How to fix your Roku® voice or simple remote that is not working then let us know if there's any difference after.
All the best,
Kariza
Howdy! These tips did not fix the issue. I’ve tried new batteries, resetting the Roku Express device, removing it from the TV. Still can’t move past the language selection at the setup screen.
Any other ideas? I starting to pull my hair out with how slow our current one is and this brand new one still doesn’t work.
Thanks!
nelsgilburtel, have you tried the remote from your current Roku on the new Roku?
