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Loisjsmith1957
Newbie
‎11-19-2021 07:18 AM

Being forced to log in to Roku and I dont have an account.

I manage a guest house and one of my units has a TV in it, that when I turn it on it forces me to log in to a Roku acct. This has happened recently.  The tv has been fine for months.  I don’t have a Roku account???  I am guessing a guest logged in to theirs on it, and it needs cleared?  How would I do that…….thanks in advance.  

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renojim
Community Streaming Expert
‎11-19-2021 11:38 PM

Re: Being forced to log in to Roku and I dont have an account.

You can use a RokuTV without a Roku account, but it just acts as a "dumb" TV.  You're probably right - a guest linked it to his Roku account and then probably factory reset it when he left.  I'm not sure how to get it back to "dumb TV" mode, but you should probably create a Roku account (they're free) and then investigate "Guest mode":
https://support.roku.com/article/360015612834

If you need to factory reset it again:
https://support.roku.com/article/208757008

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