@snicole3298
Thanks for the post.
When you did a factory reset, did you make sure to remove the batteries out of your remote? Did you make sure to follow the instructions on screen when it asks you to pair the remote?
For troubleshooting steps regarding pairing your remote, visit our Support page here: Fix your remote
If you are still experiencing an issue, can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.
Thanks,
Danny
Danny R.
Roku Community Moderator