Hi, @gmurphy.
Welcome aboard to the Roku Community!
No worries, we got your back in adding a device to your Roku App!
Please begin by downloading the Official Roku Mobile App. This will help prevent any confusion as you proceed.
In connecting the Roku device to your phone via Roku mobile, please bear in mind the following steps below:
If you're struggling to connect your Roku through the Roku App to your phone, you can manually connect your phone to your Roku device by:
Connecting your Roku device manually. Locate your Roku device's IP address by going to Settings > Network > About, and then use the steps below to connect manually.
For more information on how to add a device to your phone, refer to the support article below:
We hope this information helps; let us know if you need anything else.
All the best,
Emman
Hi, @gmurphy.
Welcome aboard to the Roku Community!
No worries, we got your back in adding a device to your Roku App!
Please begin by downloading the Official Roku Mobile App. This will help prevent any confusion as you proceed.
In connecting the Roku device to your phone via Roku mobile, please bear in mind the following steps below:
If you're struggling to connect your Roku through the Roku App to your phone, you can manually connect your phone to your Roku device by:
Connecting your Roku device manually. Locate your Roku device's IP address by going to Settings > Network > About, and then use the steps below to connect manually.
For more information on how to add a device to your phone, refer to the support article below:
We hope this information helps; let us know if you need anything else.
All the best,
Emman
Hello.
I have an issue with my app not working my TV. I have the official Roku app and at first it will work ok for a few days and then says it cannot see or connect to the tv.
I have again tried to connect to the tv, making sure that both the tv and my phone are on the same network. It still says it cannot wake the tv and then after a few tries it says there is no Roku device on this network. If I refresh the page it see the device but still will not let me connect to it.
Please help before I go mad!
@R32blue, do you have "Fast TV Start" enabled under Settings->System->Power?