Why is it that the app doesn't work?! What is it that customer service has no way to fix it. The claim it's just me yes I find this complaint taking place over the last year and a half but over 400 different people across 5 different platforms. I have uninstalled and reinstalled the app, turned my phone on and off again, made sure that it was completely updated and changed my password five times now. And yet the app will not work. I can get in and out of the website but not into the app. What gives Roku? Why do you not care?!
Are you talking about the Roku app on other platforms? Or a specific app on the Roku platform?
If the former, we need a huckuva lot more information than you've provided. The Roku app works fine on my iPhone, for instance, but there are several possible permutations of app, device, platform, and OS. So, if you want to provide some specific information about your situation, perhaps we can figure out what's going on.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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