Unable to sign in
The email address or password provided does not match our records.
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Issue Report Tracker
Model: 3810X Roku Streaming Sticck+
Serial Number: YH008W789936 (C13838789936)
GC Version: 12.11.13
Time Stamp; 2025-02-06T12:35:00Z
Issue id: 36-052-595
Try doing a password reset.
Tried password reset several times and tried to create new account.
What apps are you specifically trying to log into? Did you subscribe to those apps with the same login information or different?
Are you trying to login to a Roku specific app (whether Roku directly or a channel you paid through Roku for and is part of their package) or one that you subscribed individually to?
Do you have multiple devices with multiple accounts? Do you use different email addresses for those device and/or apps
Are you sure you are using the same account information to login?
