Roku mobile app

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TxPard
Newbie

Roku mobile app must be reloaded every day

Android app fails to recognize all 3 Roku devices every day. I have to uninstall and reinstall the app to get the app to recognize the Roku devices.

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3 REPLIES 3
RokuJohnB
Community Moderator
Community Moderator

Re: Roku mobile app must be reloaded every day

Hi @TxPard,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Roku mobile app since it will not recognize your Roku devices. We're happy to assist you. Please check out this support article here on how to connect your phone to a Roku streaming device with the Roku mobile app.

If the problem still persists, please keep us posted.

All the best,

John

John
Roku Community Moderator
0 Kudos
Jlleeuga
Newbie

Re: Roku mobile app must be reloaded every day

Does it have something to do with IP address refresh on router or router compatibility? When over half of your domestic users are connecting with att/comcast integrated router you’d think they would have it dialed in 

0 Kudos
Julia111
Reel Rookie

Re: Roku mobile app must be reloaded every day

I worked with Xfinity for 2 hours on this issue - it's not the router, it's the app. 

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