Roku mobile app

[RokuJohnB]

Hi @Gatnus @dlbdlb,

Thank you for posting here at the Roku Community!

We understand that you're having a problem with the Roku mobile app. We're happy to help. We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.

We appreciate your patience and understanding in the meantime.
Best regards,

John

[03vette]

My app quit working, won’t open!  I uninstalled and tried to reinstall but it won’t let me. 

[Lynmaire]

As of today, 07/05/2023, I’ve deleted & reinstalled the app several times, as well as doing hard reset of my phone. The fix isn’t working for me. Still stuck on the purple load screen with no movement whatsoever.

My phone:

- Roku App version 9.5.0

- IOS 15.7.7

- iPhone 7+

[RokuEuniceL]

Hi @Lynmaire,

Thanks for the information!

We understand you are having issues with your Roku mobile app. We're happy to help. We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.

We appreciate your patience and understanding in the meantime.

Thanks,                                                                                                                                           Eunice

[RokuDanny-R]

Hi Roku Community users,

Thanks for posting in the Roku Community regarding the issue you are experiencing regarding the Roku mobile app on your iOS device.

Please be aware that there was a service interruption last week (June 29, 2023) affecting mobile device users that has since been resolved.

If you are still experiencing an issue after this service interruption, we would be more than happy to continue investigating what you are experiencing, but we will need more details. Can you please provide us with the following information:

• mobile device brand, specific model, and iOS version
• Roku mobile app version

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

We look forward to hearing back from you.

Thanks,
Danny

[RokuERey]

Hi @03vette,

Welcome to the Roku Community!

Thank you for informing us about this. Please be advised that we are aware of the ongoing issue and that our team is currently investigating the cause.

In the meantime, we'll need your patience and understanding as we further look into it. Thanks!

Regards,

Rey

[Tatharnio]

Just wanted to add my voice to those affected by this issue. 

As of July 7, I am still unable to get the Roku app to load on my iPhone 7 Plus running iOS 15.7.7. I've tried uninstalling and reinstalling the app and that didn't help at all. 

[lerxst_x]

I have the same issue, version 9.5.0, iPhone 12 mini, running iOS 17.0 db3.  Shouldn’t the app be asking for local network access? It doesn’t ask for local network access, so iOS doesn’t have that listed in the privacy settings for the app. 

[lerxst_x]

Sorry, duplicate post. 

[Tjthemainm]

It happens to me too I don’t know what to do