Roku mobile app

[RokuCarly]

Hi @Gatnus @BeePass23 

Thank you for posting here at the Roku Community!

We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

• Brand, model, and current OS that the mobile device is running
• Roku mobile app version
• What troubleshooting steps have you done so far to reproduce this issue

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Looking forward to hearing from you.

All the best,
Carly

[RokuCarly]

Hi Community users,

Thank you for posting here at the Roku Community!

We would be more than happy to look further into this issue but will need to gather more details first.

Kindly provide us with the following information:

• Brand, model, and current OS that the mobile device is running
• Roku mobile app version
• What troubleshooting steps have you done so far to reproduce this issue?

Once we have this information, we will be able to pass this along to the appropriate Roku team for further investigation.

In the meantime, your patience and understanding are very much appreciated.

All the best,
Carly

[jbat]

Dear RokuAnjelie,

- Starting the app on the iphone gets stuck at the purple load screen

- when did you start seeing this issue occur. Few days ago.

[monopus]

Also have a 7 & it works on my wife's 11, you do anything to get it to work?

[MPGChris]

I have the same issue with my iPhone 7 and iPad but a have just installed on a newer iPad and it works - all devices on the same release of iOS.

[Atostaine]

Same for me. The freeze only happens after I go to Lock Screen and back to app. Reboot iPhone fixes it until Lock Screen. 

iPhone 14 pro max

ios 16.5.1.

roku hardware built into tv. Will get more info later

[RokuCarly]

Hi @Atostaine 

A warm welcome here at the Roku Community!

We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

• Roku mobile app version
• What troubleshooting steps have you done so far to reproduce this issue

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

We are looking forward to your response.

All the best,
Carly

[Gatnus]

Roku mobile app version 9.4.0

What troubleshooting steps have you done so far to reproduce this issue - It is 100% reproducible.  I open the app, I get the Roku purple screen.  I see a moving circle for 15 seconds and then get the something went wrong / try again message.  Pressing Try Again does nothing.  I have tested with my VPN and my VPN off.  I have tested on wifi as well as a cellular connection.  I have deleted the Roku App and restored it.  Nothing helps.  I did a screen recording here if you would like to see.

[Atostaine]

Yes breaks every time. Open app, do what you want, lock phone, go back into app. Locks up.version 9.4.0 and a bunch of numbers , it says latest version

[Gatnus]

I can't do that since the app "breaks" every time / gets stuck on the something went wrong screen.  When I leave the app and come back, it's still stuck on the something went wrong screen.  There's nothing to click on and no other info on the screen.