Hi,
Recently I have noticed that my Samsung Galaxy S10+ (One UI 4.1 - Android v12) is draining its battery when using the Roku app (v9.3.0.1909385) with private listening, I have done various things to try and resolve this, all without success!
1. Factory reset my phone (especially for this one issue)
2. Factory reset Roku Streaming Stick+ 3810X (12.0.0 build 4184-50)
3. Cleared cache & data then reinstalled Roku app
4. Issue persists on wife's Samsung Galaxy A50 also.
5. Factory reset Netgear WIFI AP (running out things to try)
6. Samsung Galaxy S7
I have been in contact with Roku support, but we are going round circles with them assuming at one point the issue was with the Roku remote :(, we are 1 week in now.
I absolutely love the private listening feature of the Roku streaming stick and use it everyday, having lost it for 2 weeks I am really missing it, so I would really appreciate any advise on what I am doing wrong and why this is occurring.
Thanks.
bump, any thoughts pls?
Hi manc,
Thank you for your effort to reach us and for sharing the details here.
We appreciate your feedback on our private listening feature and we're sorry to hear that you've been having this trouble with the Roku mobile app that causes your mobile device to drain the battery.
We are currently aware of the issue and our appropriate team is working diligently to resolve the issue. Rest assured that we have sent all your information and concerns to our Roku team. We'll get back to you once an update is available I'll be sure to let the Community know.
We appreciate your patience while we investigated this issue.
Best regards,
Mary
